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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Orders from our store are typically shipped via UPS Ground. Smaller orders may be shipped via standard USPS delivery service. Customers in need of 2nd Day Air or Overnight shipments, please call our toll-free line, 877-867-6155, to request rushed shipment.
- Privacy & Security
- At Norris Hall Studio, we take your privacy and security very seriously. All transactional areas of our site are secured with a PositiveSSL security certificate from Comodo CA Limited to ensure the highest levels of encryption and privacy as you shop our store. Your personal information is stored on our site exclusively for billing and shipping purposes, and will never be shared with 3rd party vendors for any reason.
- Returns & Replacements
- All of our products carry an unconditional, money-back guarantee. If for any reason you are ever dissatisfied with a product you purchased from us, you may exchange it or return it for a full refund. If you receive an order from us and the product is damaged or malfunctioning, please call our toll-free line, 877-867-6155, and we will replace the damaged product without charge. Replacement kits are available for failed clocks at no extra charge within three years of purchase date. We will ship the kits to you for self-repair, or you may return the clock to our studio for repair. Replacement kits for clocks which fail beyond three years after purchase date are available at a cost of $15 for self-repair and $20 for in-studio repair, including return shipping.
- Ordering
- Orders may easily be placed here on our site by using our convenient and streamlined checkout feature. If you are more comfortable placing your order over the phone, you may call our toll-free number, 877-867-6155.
- Payment, Pricing & Promotions
- We accept Visa, MasterCard, and American Express. We frequently run special deals or promotions on items, so please check our store frequently. Additional discounts are often available exclusively for newsletter subscribers. Subscribe to our store newsletter to stay informed of discounts on all items!
- Viewing Orders
- Past orders can be viewed in your account by logging into your account and selecting "My Orders."
- Updating Account Information
- Your personal account information, including name, email address, password, and billing and shipping addresses, may be updated at any time by logging into your account and selecting "Account Information."